0:02 I just made a business ready AI support agent in about 12 minutes and I didn't
0:07 do any type of coding and he has access to the entire knowledge base of the
0:12 company. He uses the best AI model of my choice in the background and it also has
0:17 custom colors and branding and it could even autodetect gaps in the knowledge
0:22 base and recommend improvements. So there's this music venue in Chicago that
0:27 I go to and they still show their events the old school way on their website. So,
0:33 I thought if they added an AI agent that could help people find new events,
0:38 easier way to buy tickets and answer any questions about the venue, parking, and
0:41 things like that, that would really benefit them. So, then I'll just email
0:47 them a quick video showing exactly how I made it and then see if they want to add
0:50 it to their website. And I'll show you exactly how to create it. And this
0:54 business model of basically finding websites that can use an AI agent and
0:59 then creating one for them like this one and then emailing them I think is still
1:03 one of the best business models in the AI space right now that you could
1:05 implement. Now I'm going to use a platform called Chatbase that I've used
1:09 myself for about two and a half years now and I partnered with them for this
1:12 video and I think is still the easiest way to add AI agents to any website
1:17 without worrying about any technical skills. So from their homepage, I'll
1:22 just press build your AI agent here. And the best part about this is it could
1:27 actually go and crawl the website of my choice and pull in all the knowledge
1:32 from that website. So I can upload all kinds of different files, add Q&As, all
1:37 that in the next page, but right now I'm just going to add that website here. So
1:41 this is the link to the site. Then the use case is going to be a customer
1:45 support agent. This is going to actually have a different instruction than these
1:49 other agents, but we can tweak that as soon as we set this up. So, I'm going to
1:53 continue. This is going to crawl basically every single page on that
1:57 website right now and pull in all the relevant information it needs to be a
2:00 good customer support agent. So, that took only about 10 seconds. It pulled in
2:05 58 different links. And if I want, I could go and see those different links
2:08 here. And if any of them are not relevant, I could exclude the link or
2:13 change it here. And I could crawl other things as well or just give it an
2:17 individual link to a very specific page here if I want to add that manually. But
2:20 this does a really good job finding everything that is relevant on that
2:24 website. Then if you're doing this for your company, for example, you probably
2:28 have files that are relevant. So you could upload different type of PDF
2:31 files, word docs, and things like that, text documents. You could paste any text
2:37 specifically. So if you know exactly how a refund request should be handled, you
2:41 could put that here as a text snippet. And this Q&A is also a useful section
2:46 because you'll get frequently asked questions that are the same question all
2:49 the time. In our customer support, we get probably the same 10 question 90% of
2:54 the time. So you could put those here, the specific question and the answer you
2:57 want the chatbot to be able to pull from, right? Makes it a little bit
3:02 easier to really tailor what you want. In this case, because I'm doing this for
3:05 a company I don't know much about besides what's on their website, I'm
3:08 just going to leave it there. We also do use notion and we have all kinds of
3:12 different files on our notion. You could connect that too. Right now I'm just
3:15 going to use these 58 links. I'm going to press train and continue. Now you
3:20 could tweak the agents user interface to get it to exactly look the way you want
3:24 for your specific website. In this case, it pulled in the URL of that website,
3:28 but I could change the agent name right on top. And it will appear like this
3:33 right on top. The appearance could be dark mode or light mode. Again,
3:35 depending on the website you're going to. In this case, the light mode version
3:38 would look good on that website. I already looked at the website. You could
3:41 change the color of what this agent looks like. Now, you could add a profile
3:45 picture. Let's say I had this company's logo here. I could go ahead and upload
3:48 that and it will appear on top. In this case, they don't have a logo that will
3:51 look good here. So, I'm going to skip that section. But this makes it really
3:54 customized, right? So, when I email them, they'll be like, "Wow, this looks
3:58 really unique to our brand." Okay. Now, you could choose an AI model that runs
4:02 this in the background. So, this is going to have all the top AI models,
4:05 including the new ones. So if you want the best of the best, you could use chat
4:11 GPT 5.1 here. If you want something faster, typically chat GPT 40 Mini is a
4:16 good model and it's a fast model. So it really depends. Do you want the best
4:20 possible answer or do you want a balance between a good answer and speed? So
4:25 that's what I would choose here between those two models. They also have ton of
4:28 other models from other companies. So Claude, Gemini, the new Gemini models
4:33 are great. Grock, right? So, just to keep it simple though, I'm usually going
4:37 to pick between the latest Chachi PT model or a fast one like these nano or
4:42 mini ones that are smaller models will usually be a faster option. For this
4:46 example, let's pick the best one because I want to make sure it actually gives
4:50 the very best answer even if there's a tad bit of delay in this model. And then
4:55 you'll see this section right here. So, we chose a customer support agent under
5:00 instructions. So instructions are basically a prompt that you give to the
5:05 AI agent to act a certain way. So if I open this up, Chatbase already creates
5:08 these depending on the use case of the AI agent that I chose in the dropdown.
5:12 And they have multiple different options or you could do a custom prompt and you
5:16 could just have a back and forth conversation with chat GPT and get it to
5:20 give you what's called a system prompt. These are called the system prompts. How
5:24 you train an AI agent to behave in the background. So it usually has multiple
5:28 different sections. The contents of the business is pulled in. So that pulled in
5:33 from that web crawl. The role, the persona. Then you have an important
5:36 section called constraints. So never mention that you have access to training
5:41 data, right? Or restrict the role. You do not answer question or perform tasks
5:45 that are not related to your role. And we define the role. So as long as you
5:49 have these sections here, you're going to get a good response out of this
5:53 chatbot here as you train it. Now, here's one of my favorite options here
5:57 that lets you test the AI chatbot, but you could also compare it. So, let's say
6:02 I'm not really sure if the model that I chose to use with this chatbot is the
6:06 best model. So, all I have to do is change the model here and use a model
6:11 that is the faster one. Right? So, the one I mentioned to you, this one, the
6:16 mini version and versus 5.1. I could compare the two with the same question
6:21 here. So now I'm going to put myself in a position of someone using the chatbot
6:24 on the website. We'll add it to the website in a bit. Right now we want to
6:28 make sure it works properly. So I'm going to go ahead and send out a chat.
6:31 It's going to use both models here and send out the same exact one. And in this
6:36 case, it was able to find exactly the question I wanted. And besides testing
6:41 the models, you could also change the prompt. So you could see how the prompt
6:45 actually changes how this chatbot responds. In this case, I like how 5.1
6:51 responded here. So, this is probably the one I'm going to go with. Now, here's
6:54 another useful option. Under sources, you could go to any of these files at
6:59 any time and add sources. So, I specifically wanted to give it another
7:02 resource. So, I added this one called upcoming shows. Again, I pulled this
7:06 directly from a website. So, that'll make it a little bit faster. It doesn't
7:09 have to look through that information or make any mistakes because I double check
7:13 all this. This is a very important thing for this venue to make sure it doesn't
7:18 get any of this wrong. So I added it as a text file here. So anytime you could
7:23 add them and then when you add them all you have to do is press retrained agent.
7:27 So this is going to go through that text document I just uploaded as well as
7:31 anything that has changed in those links here and it will update your knowledge
7:35 base and always keep it up to date that way. The other really great part about
7:39 this is right here, the suggestion option basically finds any issues in
7:44 your knowledge base and it tells you if something is conflicting between your
7:48 sources or if any content is missing and it will give you a suggestion right here
7:52 and then you could just implement that suggestion making sure your knowledge
7:56 base just keeps improving over time. Now this also gives you access to all kinds
8:01 of integrations. So depending on what you're using this for, if you want, for
8:06 example, to get access to billing, if your customer service chatbot needs
8:10 access to Stripe, it could then manage payments, billing, and any type of
8:14 automations that is required through Stripe. If you're also booking things on
8:18 your calendar, Calendarly is a great option to connect with as well as other
8:21 integrations they have. And after some testing, you could go to this deploy tab
8:25 here. And this is how we're going to go ahead and add it to the website. Now,
8:28 since I'm doing this for a company to actually try to sell this chatbot to
8:31 them. That's the business model I'm trying here. I'm not going to just give
8:35 them some code, right? I'm going to show them a finished looking page, but I
8:39 don't have access to their specific website. So, this is what I'm going to
8:42 do right now. You could add this a couple of different ways. You could use
8:46 this as a chat widget, which will appear right on the bottom like this, or as a
8:50 full page experience, which I'm going to show you right here in a second, too.
8:53 This is going to be a chat GPT style help page, which is really nice. But
8:57 right now, let me show you this one. I'm going to turn this one on here. And if
9:01 you manage it, it's going to bring you back to this page here. And we got a
9:04 bunch of other things we could change here. The initial message could be
9:07 changed and so on. And then you could alter the styling here, the AI model,
9:10 and all the things I've shown you already. But we want to go to the embed
9:15 code. And the chat widget is the one that shows up right here. Actually,
9:18 Chatbase has one in the corner, right? It's this little thing that you see in
9:22 most website. You click it and it opens things up, right? Or you could do it as
9:26 a I if frame embed that embeds it on the website. It's a little bit different
9:29 than the other thing I'm going to show you which is a full page help desk
9:33 experience. But right now let's do the chat widget. Now I just have to go and
9:38 copy this code from here. And any website builder, WordPress, Squarespace,
9:42 they have something called embed code widget when you build any website. So
9:47 you just use that and then copy this code and then it adds it to the bottom
9:50 of the website. But I'm going to show you something more interesting that fits
9:54 this business model. And I'm going to use basically a platform that lets me
10:00 create a mock website for them that has this chatbot. And all I put is build a
10:04 onepage website in the style of this website. I'll put the link to the
10:07 website. And I said include a support agent. And I just added that code here
10:11 that I just copied from the other website. And I'm going to go ahead and
10:14 send this out. Now, this is lovable. This is something different, but this
10:21 lets me give them a working website that has that chatbot so they could test it
10:25 out. So in my email, I will just give them this link rather than the code to
10:29 embed that on their own website. This way they could literally experience it
10:33 and see how well it works and I could describe that briefly in my email. Now,
10:37 while Lovable is making that page, let me go to the deploy tab. They've also
10:40 released this help page which is really nice. Let me set this up for you to show
10:45 you what it looks like. So the help page will be a chatbased experience just like
10:51 using chat GPT except it's very customizable and it's trained on that
10:54 same set of knowledge base that we've already filled out right for our
10:58 chatbot. So all I have to do is title this page here and on this page you
11:03 could upload a logo here. You could go ahead and add a hero image. You could
11:07 really customize it. So, if you go to Canva and really take your time to build
11:12 this out, you can make this look really nice before you send it to them. And
11:15 this one also has access to your instructions. And I'm going to go ahead
11:19 and deploy this one here. But if I go to that page here, I could ask it what
11:23 events are showing in January and is pulling all that relevant information
11:27 for us. And again, it's a chat GPT experience, something that pretty much
11:32 at this point everyone has used to some extent. So, they're going to be used to
11:36 this experience. If you turn it to dark mode, if you add your own logo, if you
11:40 customize it for that website, it's really going to be a nice benefit in
11:45 addition to the chatbot. Okay, let's go back to Lovable. So, Lovable created
11:50 this for us here. Obviously, it has some placeholder names, so we could change
11:53 those. But again, for the case of the demo, this is fine, right? It's created
11:57 this really nice looking page for us. And here is our agent, right? So, let's
12:02 open this up. This is the support agent. And I'll ask the same question. what is
12:06 showing in January and is pulling that information and even provided a link for
12:11 us that will take us directly to that page where they have their events. So
12:16 now all I have to do is I could publish this link right here. So this just
12:20 generates a link for us and this is the link to the working website with our
12:24 chatbot here in the corner. Right? So now, if I just take this link and send
12:31 it to them, I could then describe exactly what I've done for them and for
12:35 them to test it out. If they like this, which is something they just don't have
12:39 on their current website, then I could basically figure out a price and then
12:43 say, "Hey, for this much I could do this for you, plus I need access to some more
12:47 information that maybe wasn't available when I built this out, so it will be
12:51 even better, right?" or you could do some kind of a monthly business model
12:54 where you charge them on a monthly basis to maintain this and keep it up to date
12:58 for them. Now, in this case, I showed you Lovable for this extra step for
13:02 adding the chatbased chatbot into your website, but there's plenty of other
13:06 options. This one is the one I pay for, and there's some other ones like
13:09 anti-gravity from Google is a new one that came out that is also the same type
13:14 of thing where you type in a text prompt and it creates websites like this for
13:18 you. So hopefully that showed you that building a support AI agent these days
13:22 is super simple. Doesn't require really any technical skills and this business
13:28 model where you could now show things to actual potential clients before just
13:33 reaching out to them and asking them for their business is just fantastic. And
13:37 the fact that I could do this in 10 20 minutes just mind-blowing. I hope you
13:41 found this useful. I'll put a link to Chatbase in the description. They do
13:44 have a free version where you could just try it for free and then upgrade to one
13:47 of their paid subscription if you want to use it for your business or with this
13:51 business model. Thanks so much for
